Emotional Intelligence is a prerequisite for leadership in the 21st century. This means navigating the space between setting clear objectives, inspiring others and learning how to communicate in an assertive, empathetic way. In this course you will learn how to approach those inevitable difficult conversations that can make or break a business relationship.

Is it more important to win the deal or win the relationship? Why not both? You will learn how to uncover the hidden doors in a negotiation and gain access to collaborative possibilities.
 

People need to be heard and understood in order to build empathy, if you simply demonstrate that you have heard but not understood, you could be burning relationships without even knowing.
 

The course is a learning by doing program that will stretch candidates and provide tools that can be used
for many types of negotiations as well as interviews, sales meetings, and other
personal interactions.